Our Return Policy
You may exchange or return product for a refund (excluding shipping and handling charges) within 30 days of purchase. All items must be in new, unused, untested condition. Items tested in any manner are not returnable. If you are returning an item in which we paid the shipping/handling charge you will be responsible for the outbound shipping charge that we, as the shipper, incurred to have your order delivered. This amount will be deducted from your refund. If you do return an item that has been used and is not in resalable condition, the customer will be charged a cleaning fee of up to 50%, depending on how much labor and time is involved in cleaning the item. If any item is damaged, we will deduct the cost of that item from the refund. Special order items are not returnable. Every return requires a return authorization number (RA) from us.
Return Procedures:
Every return requires a return authorization number (RA) from us. All Returns require this authorization number. Please note that an RA# does not guarantee a refund. All returns are subject to inspection by us. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We reserve the right to charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping box. Any merchandise returned to us unauthorized will be refused. We are not responsible for shipping cost(s) incurred on any products(s), no matter the reason for the return.
Please inspect your order immediately and notify us right away if there is any damage to
your merchandise.
- No refunds on custom orders, no refunds on special orders, any item that is not in our stock.
- No refunds on any sewage pump that has been used.
- All returns must be authorized and customer must write the return number on the package or the return will not be accepted.
All regular returns will be charged a 15% restocking fee.
All cancelled orders and returns will be charged a 6% credit card processing fee on top of the restocking fee.
All items returned must be in salable condition for a full refund, shipping fee is not refundable.
contact us
6520 NW 77th CT, Miami FL 33166, USA
Phone: +1 (786) 615 8984
Fax: +1 (786) 615 7043
Alt: +1 (786) 452 9775
Email: info@golpumps.com
